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HP Printer Field Service Technician - Dallas - Coppell, TX

Quick Facts
Company Name:Denitech
Location:Coppell, TX
Employment Type:Full Time
Category:152 - Service Tech
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Denitech, A Xerox Company is a wholly owned subsidiary of Xerox Corporation, a $11 billion Fortune 500 company.  Xerox is the world's leading enterprise for business process and document management, deploying state-of-the-art technology and solutions.  Xerox provides Denitech the strength and resources of a global operation while maintaining a local presence. With a "Think Globally, Act Locally" mindset, we are able to offer top quality solutions through personalized service to our customers in the Dallas/Fort Worth Metroplex. 



Denitech is a team oriented company full of ambitious, go getter individuals with a work hard, play hard mentality.  We offer an extensive training program and world class support team to set you up for success. We are looking for dynamic engaging technical professionals with high customer service aptitude.  If you're looking to join a team or start a career, then this is the place for you!

As a Service Technician you are responsible for the timely and cost effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.

  • Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.
  • Manage the utilization of assets and resources to achieve targeted financial results and create superior value for Denitech and our customers.
  • Analyze customer needs, recognize business opportunities, and influence sales volume growth.
  • Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional.
  • Complete all administrative aspects of the job on time and error-free.
  • Provide accurate feedback with call close information, parts usage reporting and customer meter readings.
  • Basic understanding of troubleshooting, network printing and scanning.
  • Responsible for continued development of skills through formal training, self-study, and on-the-job training. 
  • Demonstrate willingness and capacity to be trained on most digital office equipment that is in, or added to the company line.
  • Responsible for all company issued tools, computers, phones, etc.
  • Requires valid driver's license, clean driving record and minimum levels of auto insurance.
  • Other duties as assigned.  Management reserves the right to add or delete duties as deemed appropriate.

Skills Required:

  • High School Diploma of GED equivalent.
  • Minimum 2 years of direct related experience.  Xerox or HP experience preferred.
  • Manual lifting up to 50 pounds.
  • Intermediate computer skills including Microsoft Office Products and internet
  • Strong electro/mechanical and troubleshooting skills.
  • Strong communication skills, organizational skills, and time management.
  • Excellent customer service skills.
  • Attentive to details.
  • Critical thinking skills to assist in problem solving.
  • Strong Teamwork and customer relations skills.
  • Able to handle more than one responsibility at a time.
  • Independent work skills and able to work under deadlines.


Desired Qualifications:

  • Associates degree in Electronics or similar field preferred.

Company Perks:

  • Competitive base salary + bonuses
  • Company cell phone and computer
  • Employee/Company discounts
  • Professional Technical Training and Development
  • Educational Assistance
  • 401K plus company match up to 75%
  • Paid Time Off and Holidays
  • Mileage Reimbursement
  • Medical, Dental, Vision, EAP, HSA, FSA, STD, LTD, Life Insurance, AD&D, Travel Assistance, Legal Plans