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Technical Solutions Analyst - Las Vegas, NV

Quick Facts
Company Name:Elan Office Systems
Location:Las Vegas, NV
Employment Type:Full Time
Pay:$20.00 > to be deturmined
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Description

Job Purpose

The Technical Solutions Analyst position is responsible for the installation and post-sales support of Elan Office Solutions hardware and software based platforms. Acceptable candidates master a broad range of solutions/enablers and is considered a subject matter expert in one or more Professional or IT Services disciplines.

Job Description

  • Analyzes and documents customer technical requirements and design solutions.
  • Responsible for controlling costs and maximizing profitability on assigned solution projects.
  • Provides sales support with customized proof of concept demonstrations, as needed.
  • Requires knowledge of Networking, Databases, Scripting, Security and Business Processes.
  • Acts as subject matter expert on one or more critical Professional and IT Services disciplines including Workflow, Cloud, Behavior Modification, Capture, EDM, IT, Networking, server based fax technology.
  • Install Elan Office Solutions provided software/hardware solutions in customer environments.
  • Provides accurate estimates of labor required to implement solutions.
  • Provides input to Elan Office Solutions sales and IT services teams, vendors and customers on the development of Statements of Work for solutions.
  • Develops and executes implementation plans for selected solution and coordinates with Elan Office Solutions, customer and third-party resources.
  • Understands customer requirements for support services; may recommend and deliver billable services as appropriate.
  • Utilizes sophisticated diagnostic tools, service aids, product schematics, and any other available product information in the assessment and resolution of network equipment failures.
  • Interfaces with customer information technology organizations to resolve network problems.
  • Maintains technical certifications, as well as obtain the expertise and knowledge on product & solution training specific to the needs of their function.
  • Diagnoses and resolves application, software/hardware and connectivity problems requiring on-site support from technical operations.
  • Partners with the Customer Services team to resolve problems and ensure customer satisfaction.
  • Delivers ongoing product training for customers; attends required training sessions.
  • Responsible for ongoing personal skill development through the attainment of appropriate certifications and attendance at training.
  • Integrates solutions into customer line of business processes.
  • Provides ongoing fee-based post-implementation support as required.
  • Performs daily administration of Professional/IT Services ticketing system for project accountability.
  • Performs other duties as assigned.

Qualifications

  • College degree (computer science, information systems, engineering) or equivalent experience in a related field.
  • MCSE, MCSD, CDIA+ certifications preferred
  • Minimum of 3 years of related work experience including a demonstrated track record of success in technical sales support and/or industry related experience, 5 years preferred.
  • Proficiency in MS Office Suite and Visio required.