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Field Service Technician - Greater Detroit - Novi, MI

Quick Facts
Company Name:Michigan Office Solutions
Location:Novi, MI
Employment Type:Full Time
Category:152 - ServiceTech
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We're Michigan Office Solutions, A Xerox Company.  We help companies save money and time by improving how they print, scan, and manage files.  Does that sound boring?  Well, consider this: a gallon of printer ink costs the same as 387 gallons of gas, 318 cups of coffee from Starbucks, or 14 tickets to Disneyland.  Companies need help using our products and services to manage their costs, and our teams are the ones that make it happen.  Our hardware and software does amazing things: did you know you can now scan a document, select one of forty languages, and you'll get a printed, translated document in a matter of minutes?

We should also mention that we think we're a great place to work.  But don't take our word for it: We've been named a Best & Brightest Company to work nine years in a row!

MOS is seeking candidates who have experience troubleshooting and diagnosing digital office equipment issues; and repairing and maintaining digital copier equipment (and related technology) in assigned territory. Continuous training on additional equipment and technology provided (copiers, fax machines, printers, MFP's).

Field Service Tech Duties:
•Perform territory/call management which includes the call-ahead program.
•Develop and maintain good customer relations in assigned territory, in addition to providing operator training, technical assistance and general customer information.
•Responsible for tools, laptop, blackberry, multimeter and other equipment assigned.
•Properly fill out assigned reports completely and on time.
•Maintain personal copy of all assigned publications in organized manner so that they are readily available for use as needed.
•Must review and be knowledgeable on company policies.
•Maintain proper parts custody levels to ensure prompt and efficient equipment service.
•Responsible for applying skills that will increase revenue through GMA sales, CITS, clicks and sales leads.
•Meet or exceed the following standards: Revenue, Parts Usage, Calls/Day, Recall %, P.H. %, Mech Time %, and additional goals as established by the supervisor.
•Responsible for continued development of skills through formal training, self-study, and on-the-job training.
•Demonstrate willingness and capacity to be trained on most digital office equipment that is in, or added to the company line.
•Responsible for maintaining vehicle per company's Fleet Safety policy.
•May be responsible for collecting meter reads and/or identifying non-contract printers at customer locations.
•Perform other duties and projects as assigned.

* Associates Degree in Electronics and/or
•At least three to five years industry experience, preferably with Xerox, Toshiba or Konica; industry certifications preferred
•Basic mechanical aptitude and demonstrated skills strongly preferred
•Ability to work under stress; prioritize and perform a variety of concurrent tasks with minimal direction
•Excellent customer service
•Must have a valid driver's license with no points
•Exceptional troubleshooting skills handling digital copiers
•Strong relationship management skills with external and internal customers is required