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Senior Field Service Technician - Kansas City, KS - Kansas City, KS

Quick Facts
Company Name:imageQUEST
Location:Kansas City, KS
Employment Type:Full Time
Category:152 - ServiceTech
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Consider joining imageQUEST (IQ), a subsidiary of Xerox. 

IQ is seeking candidates who have experience troubleshooting and diagnosing digital office equipment issues; and repairing and maintaining digital copier equipment (and related technology) in assigned territory. Continuous training on additional equipment and technology provided (copiers, fax machines, printers, MFP's).

  • Field Service Tech Duties:
  • Perform territory/call management which includes the call-ahead program.
  • Develop and maintain good customer relations in assigned territory, in addition to providing operator training, technical assistance and general customer information.
  • Responsible for tools, laptop, blackberry, multimeter and other equipment assigned.
  • Properly fill out assigned reports completely and on time. 
  • Maintain personal copy of all assigned publications in organized manner so that they are readily available for use as needed. 
  • Must review and be knowledgeable on company policies.
  • Maintain proper parts custody levels to ensure prompt and efficient equipment service.
  • Responsible for applying skills that will increase revenue through GMA sales, CITS, clicks and sales leads.
  • Meet or exceed the following standards: Revenue, Parts Usage, Calls/Day, Recall %, P.H. %, Mech Time %, and additional goals as established by the supervisor.
  • Responsible for continued development of skills through formal training, self-study, and on-the-job training.
  • Demonstrate willingness and capacity to be trained on most digital office equipment that is in, or added to the company line.
  • Responsible for maintaining vehicle per company's Fleet Safety policy.
  • May be responsible for collecting meter reads and/or identifying non-contract printers at customer locations. 
  • Perform other duties and projects as assigned.


- Associates Degree in Electronics and/or
- At least three to five years industry experience, preferably with Xerox, Toshiba or Konica; industry certifications preferred
- Basic mechanical aptitude and demonstrated skills strongly preferred
- Ability to work under stress; prioritize and perform a variety of concurrent tasks with minimal direction
- Excellent customer service 
- Must have a valid driver's license with no points 
- Exceptional troubleshooting skills handling digital copiers
- Strong relationship management skills with external and internal customers is required