Field Service Technician
Position's Supervisory Report: Team Service Manager
Payroll Status: Hourly
Hours: 8:00-4:30 Monday Friday
Major goals and responsibilities
The Field Service Technician position is the heart and soul of our service department. As a field service technician you should be able to work with minimal supervision, maintain proficiency on all models assigned, and continually strive to improve your client relationship skills.
3.PRODUCTS INVOLVED IN THIS JOB
Training and experience with Xerox, Canon, Kyocera, Lexmark, or other copier, printer, and fax product lines is desirable.
Service equipment and customers -85%, Process paperwork -5%, Maintain accurate parts inventory -5%, Keep current with new technology / Training -5%
6.PRIMARY PEOPLE CONTACTS
This person will directly report to the Team Service Manager, additionally, contact will be made with service support specialist, service manager, company owners, sales manger, sales personnel, service technicians and delivery personnel. There will also be direct contact made every day with external current and potential clients.
7.BEHAVIORAL CHARACTERISTICS, ATTITUDES AND SKILLS REQUIRED
Candidates should possess a strong work ethic and have a track record of personal growth and development. This person should be self-motivated, enjoy working with people and share the common goal of always putting our clients first.
9.TOUGHEST PART OF THE JOB
As a field service technician, you will troubleshoot, repair and maintain our client's equipment to the high standard that they have come to expect from Martin Whalen. You will handle basic network issues and install software when the situation requires it. You must keep in communication at all times to ensure our clients are given the attention and quality service they deserve and expect.
10.COMPENSATION METHODS AND ADVANCEMENT OPPORTUNITIES
Salary will be commensurate with the experience level and career path. Bonus opportunities may also be available.