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Systems Engineer 1 - Bolingbrook, IL

Quick Facts
Company Name:COTG, MOTG, A Xerox Company
Location:Bolingbrook, IL
Employment Type:Full Time
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Description

SUMMARY:

The Systems Engineer 1 position is responsible for monitoring and supporting an organization's systems infrastructure. This includes implementation of hardware and software systems, monitoring the performance of systems and managing the deployment of end user equipment.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Monitor ticket system for new requests
  • Support end users with advanced knowledge worker oriented tickets
  • Troubleshoot software issues
  • Provision and maintain the fleet of mobile devices (laptops, phones, tablets)
  • Help with "walk up" requests
  • Perform routine monthly walk-throughs at physical office locations
  • Manage IT inventory, shipping and receiving as needed
  • Participate in monthly IT unit meetings, training and activities
  • Provide input on new tools and enhancements for existing tools used to manage the environment
  • Performs as a liaison between IT and its internal business partners
  • Partners with other System Engineers in the development of process and procedures
  • Maintain the proper service levels while completing support work and other functions as needed
  • Account setup and teardown for new hire and termination requests, provisioning equipment and managing IT inventory
  • Gathering and reporting monthly performance metrics
  • Participate in on call rotation schedule
  • Other duties as assigned

 

QUALIFICATIONS (SKILLS, KNOWLEDGE AND ABILITIES REQUIRED)

  • 3+ years in an IT Helpdesk/Support level position

 

COMPUTER SKILLS

  • Proficiency using and supporting the full Microsoft technology stack (client and server operating systems, Office 2016, Office 365), VMware virtualization layer, Cisco IOS, Dell/EqualLogic storage solutions
  • Advanced knowledge of common network infrastructure
  • Previous PC, server and software troubleshooting

 

EDUCATION AND/OR EXPERIENCE

  • Bachelor's degree in IT/MIS/Computer Science preferred but not required
  • Industry certifications or commensurate work experience

 

LANGUAGE SKILLS

  • English (reading, writing, verbal)

 

MATH SKILLS

  • Basic business math

 

CERTIFICATIONS, LICENSES, REGISTRATIONS OR PROFESSIONAL DESIGNATIONS

  • Microsoft MTA in IT Infrastructure minimum requirement (MCSA/MCSE a plus) OR working towards the MTA within first 6 months of employment
  • Industry standard certifications a plus (A+, Network+, etc.)

 

REQUIREMENTS

  • Valid drivers license and minimum levels of auto insurance coverage

 

PHYSICAL DEMANDS

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee uses computer and telephone equipment. Will work at a computer monitor for extended time periods. Must be able to stand and deliver training, status and metrics for extended periods of time.

 

WORK ENVIRONMENT

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

 

OTHER INFORMATION

  • This is an 8:00 am to 5:00 pm position with after hours on call rotation and possible night/weekend hours depending on work load and projects                                                      

 

  • Must be flexible in break and lunch times depending on customers' needs