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Delivery / Installation Specialist - Appleton, WI

Quick Facts
Company Name:Modern Business Machines
Location:Appleton, WI
Employment Type:Full Time
Category:152 - ServiceTech
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Description

JOB SUMMARY: Loads, transports, delivers, sets up, installs, and provides training on device ('s) delivered, removes old equipment by performing the following duties.

ESSENTIAL DUTIES & RESPONSIBILITIES

    • Drives truck to deliver equipment and products to customer's location.
  • Completes full installation including setup and training.

 

    • Work with CSR, TRC, and Shop Tech for delivery.
    • Work with Network Specialist for any network issues, either outstanding or installation related.
    • Work with Service Tech or Product Specialist on hardware issues.
    • Provide network related support to MBM placed products at customer locations.
  • Close service calls on day of installation and provide update of installation metrics on monthly basis.
  • Work in the MBM Technical Support Center as assigned, taking incoming service and supply calls, and providing both hardware and connected issue resolution.

 

  • Records delivery information on delivery schedule. Locates customer contact.
  • Maintains MBM vehicle and other provided equipment in a neat, clean, and functioning form.
  • Fuels vehicle in advance of delivery schedule needs.
  • Reviews and verifies delivery schedule on MBM supplied Tablet or attached paperwork.
  • Checks paperwork on top of all machines to be loaded, verifies model number, serial number and all serialized accessories.
  • Loads and secures all equipment onto truck using blankets, cardboard corners, and proper strapping. Warms up truck while loading when cold weather exists.
  • Protects equipment from elements when moving between truck and delivery site.
  • Confirms delivery, pickup and/or movement with customer prior to delivery.
  • Verifies address and records any special instructions or directions.
  • Organizes and completes all required paperwork per delivery.
  • Unloads and tags all returned items.
  • Conducts a daily delivery truck maintenance check for operation and safety.
  • Conducts a daily review of required paperwork, tools and equipment needed.
  • Assists in other areas of the warehouse as needed.
  • Other duties identified by manager or department leadership that are within realm of responsibility.

EQUIPMENT INSTALL DUTIES

  • Unloads and safely moves equipment to designated area. This may include pushing, pulling, utilizing dollies and/or stair climbers.
  • Assembles equipment. Powers up unit and runs test copies.
  • Connects devices to the network.
  • Provides customer with complete installation and training.
  • Verifies scan and print, installs if necessary.
  • Obtains customer signature and date.

EQUIPMENT UNINSTALL DUTIES

  • Verifies and records model number, serial number, serialized accessories and "end meter reads."
  • Marks manuals/CD and consumables with yes or no.
  • Removes, loads and secures equipment from customer's facility.
  • Using Tablet or paper documents, obtains customers signature and date.
  • Contacts appropriate sales rep.