Account Manager (Major Accounts) - Appleton, WI

Quick Facts
Company Name:Modern Business Machines
Location:Appleton, WI
Employment Type:Full Time
Category:500 - Sales
Pay:Base + Commission
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Description

SUMMARY

The Account Manager (Major Accounts) is primarily a single solution for our Major Accounts Team. The position provides dedicated client support to the Major team and their clients. This role will assist with pre-sales activities, implementation projects, account management, and post sales account management along with other assignments as requested.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Requires extensive, accurate data entry for client walkthroughs, ongoing client projects, etc.
  • Ability to organize and implement efficient plans for walkthroughs and implementations to maintain accuracy of data, mapping, notations while completing in a timely manner
  • Extensive printing, binding, preparing of presentation materials for meetings
  • Frequent PowerPoint presentation creation for both potential and current clients related to sales, reviews, client events, etc.
  • Knowledgeable with the features and functions of several manufacturers of copier, printer, scanner, and Fax devices
  • Will assist with account management including but not limited to account reviews consisting of pulling customer usage reports and service histories to analyze current state in order to put together review presentation for customer on usage trends and service expectations
  • Able to solve customer problems independently while knowing when it is necessary to involve other parties on the Major Accounts team/MBM related to service, supplies, new device request, assessments, etc.
  • Print materials for Customers and/or Major Account team as requested
  • Visit customer locations for document pick up, drop off for Major Account team accounts
  • Will assist with new equipment site assessments and determine departmental needs and cost justifications.
  • Will assist with excess service reviews and insure end users are satisfied with the device performance and service resolution.
  • Perform other duties as requested

QUALIFICATIONS (SKILLS, KNOWLEDGE AND ABILITIES REQUIRED)

  • Possesses strong organizational and interpersonal skills and self-motivated
  • Possesses the ability to interpret, comprehend and apply complex material and instruction prepare, provide and convey diversified information
  • Requires strong attention to detail
  • Possesses Advanced Customer Service skills
  • Must be a team player
  • Requires ability to work in a fast paced environment while multi-tasking

COMPUTER SKILLS

  • Advanced proficiency with Microsoft Office Suites; e.g. Word, Excel, PowerPoint

EDUCATION AND/OR EXPERIENCE

  • College degree preferred
  • Minimum 4 years in a Customer Service Role

LANGUAGE SKILLS

  • English (reading, writing, verbal)

MATH SKILLS

  • Basic math skills

REQUIREMENTS

  • Valid drivers license and minimum levels of auto insurance coverage

PHYSICAL DEMANDS

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stop, kneel, or crouch; talk or hear; The employee uses computer and telephone equipment. The employee must be able to walk for long periods of time and driving is a requirement.

WORK ENVIRONMENT

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

OTHER INFORMATION

  • Travel 10%, (all within Wisconsin geography).


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