TheOnsite Service Administratoris an essential component to our Client Services Department at QBSI, A Xerox Company. This position is responsible for providing immediate support and service via phone and onsite to our client experiencing technical difficulties. Assisting onsite, providing user end training and daily operational maintenance, are the main functions of this position. This role requires an individual who can independently manage workflow and is highly customer focused.
We provide you with the tools necessary (iPhone, tablet, educational resources, etc.) to complete as well as surpass expectations for our customers, leaving you to be the hero of the day!
1 + years of technical contact center / Help Desk experience / Customer facing field service experience.
Provide first-level contact and problem resolution for customers.
About QBSI, A Xerox company...
QBSI, a Xerox company, is one of Washington's leading technology and services companies specializing in document workflow solutions, software and office systems. As a division of Xerox we are able to bring comprehensive solutions to the market, with unrivaled name recognition, unsurpassed quality and extensive array of document processing products and services has made us the industry leader.
Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more atwww.xerox.comand explore our commitment to diversity and inclusion.
QBSI, A Xerox Company is proud to be an Equal Opportunities Employer.