Customer Care IT Dispatch - San Antonio, TX

Quick Facts
Company Name:Xerox Business Solutions Southwest
Location:San Antonio, TX
Employment Type:Full Time
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Description

Customer Care IT Dispatch

 

 

About Dahill

Dahill is the leader in providing outstanding printing equipment, software productions and IT managed services in our industry. We are proud to be a wholly owned subsidiary of Xerox and are currently offering an opportunity for an IT Dispatcher to join our rapidly growing team in San Antonio!

Dahill- A Xerox Company, headquartered in San Antonio, is a wholly owned subsidiary of Xerox. The Texas born and grown document management solutions provider has been dedicated to the local community and its employees since 1987.

Dahill represents the best of both worlds when it comes to your business solutions. - The national resources and strength of an $22 billion company and the agility and leadership of a locally managed services and support team. Stocking our own inventory, parts and supplies, Dahill continues to sell outstanding printing equipment & software products in our industry.

 

 

Description:

Customer support and call dispatch for high volume inbound IT phone support Customer Care Center

 

Duties:

  • Provide high volume incoming phone support and dispatch services to customers experiencing basic software, hardware, or network related  issues
  • Managing service call queues
  • Process and invoice service tickets
  • Liaison between Dahill and Xerox for equipment servicing and updates
  • Other duties as needed

 

Qualifications:

  • Strong phone skills
  • Must be meticulous with attention to detail
  • Superior customer service skills
  • Ability to work in a fast paced environment
  • Excellent written, interpersonal and communication skills
  • Ability to manage and prioritize tasks
  • Positive and outgoing
  • Self-motivated
  • Proficient with Microsoft Word and Excel
  • Able to type 30 – 45 wpm
  • 1 year Call Center or Dispatch experience
  • Must live in San Antonio or be able to relocate to SA

 

 

Education Requirements:

  • High School Diploma or GED

 

Qualified candidates will be required to pass a drug screen, background check and motor vehicle report.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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