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Field Service Technician - El Paso, TX

Quick Facts
Company Name:Dahill
Location:El Paso, TX
Employment Type:Full Time
Category:152 - ServiceTech
Pay:17.00 - Hourly
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Description

Do you...

Have a knack for fixing electronics?

Are you...

Self-Motivated and have the drive to achieve goals in a timely manner?

Can you....

Work independently and travel 100% of the time throughout a designated region?

If this sounds like you, come join our team!!!

Dahill Field Service Technicians are responsible for delivering an exceptional client experience while servicing our products throughout a designated area. Our technicians are the face of Dahill and will be expected to represent the company with the professionalism our clients have come to expect. 

As a Field Service Technician you will engage in these activities that lead to opportunities and success:

  • Travel offsite to client locations to perform maintenance and repair of MFP's
  • Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts
  • Immediately and accurately process paperwork and perform data entry upon completion of each job
  • Meet or exceed company metrics (client satisfaction, fix right first time, revisits, parts management, OT %)
  • Communicate with management, other technicians, warehouse employees and the IT department for support and opinions on challenging symptoms and repairs
  • Provide top quality service and work directly with clients in a professional manner
  • Provide technical advice, training, and assistance to clients on the operation and maintenance of products
  • Maintain an organized company work vehicle and manage tools, inventory of parts with accurate records of parts used, exchanged, and communicate when replenishment parts are needed

 

Minimum Requirements:

  • Minimum of 1 year experience in copier maintenance and repair
  • Ability to properly trouble-shoot, diagnose, repair and document product/system issues
  • Valid Driver's License with a clean driving record
  • High School Diploma or GED
  • Ability to work independently and travel 100% within an assigned region
  • Ability to legally park company provided commercial vehicle at home location or within 20 miles of coverage area
  • Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds
  • Working Knowledge of MS Office programs (Outlook, Excel, Word)

So, what's in it for you?

  • Tech bonus plan $$$
  • Company car
  • Competitive Salary
  • 401k
  • Medical, Dental, Vision, Life, etc.
  • All the tools, training, and top products to be successful