On-Site Customer Service Representative - Coppell, TX

Quick Facts
Company Name:Xerox Business Solutions Southwest
Location:Coppell, TX
Employment Type:Full Time
Pay:DOE - Hourly
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Xerox Business Solutions is currently hiring oneFULL TIMECustomer Service Representative to work on-site at one of our client's sites in Ft. Worth,TX. The person hired will provide assistance to our client in the following areas;

THE JOB (What you will be doing)

  • Scans documents and monitors screen image to ensure proper recording
  • Performs quality assurance on scanned documents
  • Files and dockets various legal documents
  • Carries out regular preventative maintenance checks on client fleet of machines
  • Replenishes consumables
  • Maintains log of all activities including on-site parts inventory
  • Maintain clean and tidy devices and surrounding environment
  • Carries out first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support
  • Ensures SLA is achieved and customer requirements are me
  • Commitment to maintain skill set through personal development and training
  • Promotes knowledge sharing and acts as a mentor/coach
  • Multi-tasking abilities
  • Perform job duties which require sitting, standing, or bending for up to eight hours
  • Routine Maintenance on Xerox equipment
  • Time management skills
  • Self-motivated
  • Performs related duties as required

This position reports directly to the Site Supervisor/Manager, depending on site personnel configuration.

QUALIFICATIONS (Education, Experience, and Certifications)

  • MINIMUM 2 years scanning or Administrative Duties
  • 1 year computer set up/tear down
  • Requires high school diploma or GED.

Qualified candidates will be required to pass a drug screen, MVR, and background check

Who are we?

Xerox Business Solutions is a wholly owned subsidiary of Xerox Corporation, a $22 billion dollar American company that invented the photocopier and pioneered this industry. It's a combination that provides our clients with the substance and credibility of a worldwide corporation with the trustworthiness and reliability of a locally owned company. It also happens to be a combination that provides our employees with the stability and substance to provide a workplace that supports the success and growth of our employees.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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