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Field Service Manager - Coppell, TX

Quick Facts
Company Name:Denitech
Location:Coppell, TX
Employment Type:Full Time
Category:164 - Field Service Manager
Pay:Salary + bonus; based on experience - Salary
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Description

Do you enjoy developing a team and through training and mentoring?

Do you desire to help customers and ensure customer satisfaction?

Do you have electro mechanical skills and enjoy troubleshooting equipment?

 

Then we have a career opportunity for you!

 

General Description of Position:

The Field Service Manager is responsible for overseeing a technical service staff that covers the Fort Worth and surrounding areas.  They will ensure customer satisfaction while maintaining profitability and revenue goals.  They also provide leadership and mentoring the team'and ensuring that all members of the team receive proper training and development.

 

Essential Functions of the Position:

  • Provide support to service team members.
  • Meet or exceed team productivity goals on a number of measurements including gross calls per day, incomplete calls, call back rate, efficiency rating, EU rating, daily time detail, and average call duration.
  • Meet or exceed customer satisfaction survey targets including equipment reliability and response time.
  • Perform a minimum of two customer service call inspections per Technician each quarter.
  • Meet or exceed inventory integrity goals including line item accuracy, dollar value variance and quarterly physical inventories.
  • Meet or exceed financial targets including parts per call.
  • Maintain departmental expenses such as staffing, travel and training, parts management, new service contracts, sales leads, office supplies, telephones, etc.
  • Maintain technical knowledge on all products.
  • Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; leading, motivating and developing employees to perform at their highest level, and addressing complaints and resolving problems.
  • Carries out supervisory responsibilities in accordance with Denitech's policies and applicable State and Federal regulations.
  • Ensures the Employee Code of Conduct is enforced.
  • Keeps attendance and punctuality in good standing.
  • Adheres to all company/department policies and procedures.
  • Maintain a positive work environment.
  • Be a team player.
  • Adhere to the Employee Code of Conduct.
  • Requires valid driver's license, clean driving record, and company minimum levels of auto insurance.
  • Ability to work evening and weekend hours during peak periods.
  • Other duties as assigned. Management reserves the right to add or delete duties as deemed appropriate.

 

Educational/ Experience Requirements for the Position:

  • Bachelor's degree (B.A., B.S., etc.) from four-year college or university; or six to eight years related experience and/or training; or equivalent combination of education and experience.
  • Experience in the office products or similar industry required.
  • Industry certifications a plus.
  • Minimum 6 years of related experience is required.
  • Minimum of 4 years management experience supervising a staff of 10 or more is required.

 

Skills Requirements for the Position:

  • Strong electro/mechanical skills with proven skills in troubleshooting.
  • Excellent written and verbal communication skills.
  • Strong customer service skills.
  • Strong relationship management skills with customers, vendors, and personnel within the organization required.
  • Strong organizational skills and ability to use good judgment in performing conflicting demands and managing priorities.
  • Strong initiative with ability to seek out relevant information prior to making timely decisions.
  • Must have strong ethics and work as an effective, collaborative team member.
  • Attention to details.
  • Critical thinking skills to assist in problem solving.
  • High level of analytical ability is required in order to gather and interpret data in solutions where the problems are somewhat complex.
  • Strong Teamwork and customer relations skills.
  • Able to handle more than one responsibility at a time.
  • Independent work skills and able to work under deadlines.
  • Ability to maintain confidentiality.
  • Requires a clean and valid driver's license and minimum levels of auto insurance

 

Company Perks:

  • Competitive salary wage + bonus opportunity
  • Employee/Company discounts
  • Educational Assistance
  • 401K plus company match up to 75%
  • Paid Time Off and Holidays
  • Auto allowance