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Systems Analyst - Pittsburgh, PA

Quick Facts
Company Name:ComDoc
Location:Pittsburgh, PA
Employment Type:Full Time
Category:515 - Sales Suppport Specialist
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Your efforts and results make a difference at ComDoc!

If you are passionate about creating solutions and delivering results, ComDoc is the company where you can build a successful career and where your hard work counts!

Whether you are new to the industry or you are looking to enhance your professional services, ComDoc, a Xerox company can provide you with the training and support you need to elevate your career.

We are currently in search of a Systems Analyst. Come grow with us!

SUMMARY OF POSITION:  Consults with internal and external ComDoc customers to define need or problem, conducts studies and surveys to obtain data, and analyzes data to advise on or recommend document solutions.  Conducts research and implements connected product solutions and provides technical pre-sales and post-sales support to external customers and sales staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Consults with customers to ascertain and define need or problem area, and determine the scope of investigation required to obtain a solution
  • Provides technical connected product information
  • Demonstrates the features and benefits of a product
  • Work in concert with our Solutions sales team to support/design our software offerings
  • Maintain and monitor Document Solutions software programs for customers
  • Determines and verifies proper product configuration
  • Assists in crafting customer solutions for customer needs
  • Provides pre-sales technical support
  • Provides guidance to the sales team and customer throughout the sales process
  • Plans the implementation of a connected product
  • Conduct problem analysis and utilizes troubleshooting techniques
  • Ensures that problems are solved quickly and to the satisfaction of the customer


  • Knowledge of SQL (includes MSSQL and MySQL)
  • Understanding of A+, NET+ and CDIA+
  • Experience with printer troubleshooting
  • Server OS experience is required
  • Microsoft certifications
  • Knowledge of PHP, HTML, Javascript, and C# is a plus


  • Medical, dental and vision insurance
  • 401(k) retirement plan with company match
  • Voluntary life and AD&D insurance
  • Healthcare savings & rewards/Prescription Drug Coverage
  • Employee referral bonus program
  • Education Reimbursement