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Supply Sales Assistant - Syracuse, NY

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Company Name:Eastern Managed Print Network
Location:Syracuse, NY
Employment Type:Full Time
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Eastern Managed Print Network - A Xerox Company is a leader in providing local businesses state-of-the-art office equipment, software solutions, and service for more than 35 years. We are also a wholly owned subsidiary of Xerox Corporation. This partnership combines our local exemplary knowledge and service with a multi-national organization and world leader in office technology.

We are currently seeking a highly motivated customer service individual to work in our fast-paced Supply Fulfillment Department in Syracuse.  This position has a variety of responsibilities to include:   

  • Processing all supply orders via phone and email
  • Responding to customer inquiries in a timely, professional manner
  • Data entry into  Customer Relationship Management (CRM) software
  • Ensuring customer satisfaction relating to crediting, shipping, and tracking orders
  • Fulfilling automatic toner according to standard process
  • Liaison between departments to ensure consistency

The ideal candidate must possess the following:

  • Excellent phone and customer service skills
  • The ability to handle a high volume of phone calls with efficiency and accuracy
  • Proficiency with Microsoft Office applications
  • Comfort of navigating dual monitors and multi-programs at once
  • Strict attention to detail and prioritization

High school diploma or equivalent required as well as 2-3 years of customer service experience. Must be able to sit for long periods of time, and wear a headset for long intervals. 


Equal Opportunity Employer

Eastern Managed Print Network is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, marital status, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law.