Ensure the accuracy of all Maintenance Agreement contracts including set up, changes and billing supporting all CARR customers
Typical Duties and Responsibilities:
Perform contract set up functions for all types of orders
Process daily billing queue for assigned billing group
Resolve billing errors on the error report
Review invoices generated for accuracy
Create equipment records for customer-owned devices under print contract by location and serial number
Process additions and removals of printers from print contracts
Internal and external customer service by handling incoming phone calls/e-mails regarding maintenance agreements
Inventory listing of devices under contract
Prepare excel spreadsheets with invoice detail for customers
Process cancellation of contracts
Perform other duties as assigned
Knowledge and Skills:
Strong analytical ability is required in order to gather and interpret data. Attention to detail is critical.
Excellent computer skills are required in order to generate reports for data analysis. Must have a minimum intermediate level knowledge of Excel.
Ability to multitask and work in a fast paced environment.
Minimum of 5 years' experience in an administrative environment preferably in the office equipment industry
Previous experience with an integrated business management software system is highly desired
Work requires college level knowledge of business and core subjects in order to express complex thoughts clearly in writing, perform calculations, keep complex records, and/or deal effectively with other people