IT Summer Internship - Grand Rapids, MI

Quick Facts
Company Name:Michigan Office Solutions
Location:Grand Rapids, MI
Employment Type:Other
Category:109 - Adminstrative Assistant
Pay:Hourly
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Description

Primary Objective / Scope

  • MOS is seeking a career-minded, IT-focused individual to join our team. If you are highly motivated and currently enrolled in a Computer Science or related discipline, then MOS could be a great place for you to start your career!

Responsibilities

  • Provide initial point of contact for end users with computer-related problems.
  • Work through open help desk calls to ensure problems are resolved in a timely manner.
  • Coordinate support resources for off-site end users.
  • Create thorough and accurate documentation for all help desk calls and processes.
  • Document common fixes for self-help / internal knowledge base.
  • Deploy end user technology; laptops, tablets, cell phones, and VOIP desk phones.
  • Troubleshoot network connectivity issues with an OSI Model Layer approach.
  • Stay current on technology trends, best practices, and available resources.
  • Routinely demonstrate and create a helpful and positive work culture.
  • Conduct self always as the public image of the company in accordance with MOS's code of conduct.
  • Other duties may be assigned to meet business needs.

Education / Skills / Requirements

  • Actively enrolled in BS Degree program focused on Systems Administration, Networking, or related Business Technology fields. Certifications not required, but preferred.
  • Knowledge of PC hardware & peripherals.
  • Proficient using and supporting Microsoft products.
  • Ability to manage and prioritize multiple projects and end-user support activities simultaneously.
  • Strong communication skills, attention to detail, and follow through on problems and projects.
  • Must have valid driver's license and minimum levels of auto insurance coverage, with the ability to drive a motor vehicle.

Working Conditions

  • Physical demands: Minimal physical effort required. Work is mostly sedentary; requires sitting, hearing, speaking, finger dexterity, specific vision abilities required include close vision and ability to focus on detail and component quality; regular application of basic skills (keyboard, eye/hand coordination). Must be able to lift up to 25 pounds.
  • Mental demands: Problem-solving, teaching, written and verbal communication, technical information comprehension, and mental acuity.

Compensation

  • Term: Summer
  • Rate: $12 / Hour


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