Primary Objective / Scope
MOS is seeking a career-minded, IT-focused individual to join our team. If you are highly motivated and currently enrolled in a Computer Science or related discipline, then MOS could be a great place for you to start your career!
Provide initial point of contact for end users with computer-related problems.
Work through open help desk calls to ensure problems are resolved in a timely manner.
Coordinate support resources for off-site end users.
Create thorough and accurate documentation for all help desk calls and processes.
Document common fixes for self-help / internal knowledge base.
Deploy end user technology; laptops, tablets, cell phones, and VOIP desk phones.
Troubleshoot network connectivity issues with an OSI Model Layer approach.
Stay current on technology trends, best practices, and available resources.
Routinely demonstrate and create a helpful and positive work culture.
Conduct self always as the public image of the company in accordance with MOS's code of conduct.
Other duties may be assigned to meet business needs.
Education / Skills / Requirements
Actively enrolled in BS Degree program focused on Systems Administration, Networking, or related Business Technology fields. Certifications not required, but preferred.
Knowledge of PC hardware & peripherals.
Proficient using and supporting Microsoft products.
Ability to manage and prioritize multiple tickets and end-user support activities simultaneously.
Strong communication skills, attention to detail, and follow through on problems and projects.
Must have valid driver's license and minimum levels of auto insurance coverage, with the ability to drive a motor vehicle.
Physical demands: Minimal physical effort required. Work is mostly sedentary; requires sitting, hearing, speaking, finger dexterity, specific vision abilities required include close vision and ability to focus on detail and component quality; regular application of basic skills (keyboard, eye/hand coordination). Must be able to lift up to 25 pounds.
Mental demands: Problem-solving, teaching, written and verbal communication, technical information comprehension, and mental acuity.