Cameron Office Products, a Xerox Company, has been an industry leader in office technology for more than 30 years. Headquartered in Amesbury, MA we are proud to serve and support over 10,000 customers in New England. With a full portfolio of premier document workflow solutions, Cameron offers its customers the best of both worlds: the strength and resources of Xerox, a 23 billion dollar multi-national corporation, and the flexibility and exemplary service of a locally managed company.
As a Field Service Technician for Cameron Office Products, your main focus is providing the best customer service with regards to troubleshooting, repairing and maintaining the networked office equipment in a designated territory. Office Equipment includes, but is not limited to: digital networked copiers, scanners, laser printers, color copiers, fax equipment, etc.
•Repairs and performs preventative maintenance on the full line of black and white and/or color digital copiers.
•Follows proper troubleshooting skills and procedures.
•Utilizes systems in place for service call tickets, parts usage, and transfer of inventory.
•Completes paperwork and reporting of calls and attendance in a timely basis.
•Properly maintain and inventory all parts and support equipment.
•Will utilize websites, technical manuals, handbooks, and technical publications to keep current with new equipment and enhancements to old.
•Gathers information from the customer as a tool to resolve copier, networking, or fax problems.
•Provides customer with clear, concise information regarding the status of their equipment.
•Valid & Clean driver's license
•Strong relationship management skills with customers and personnel within the organization required.
•Strong organizational skills and ability to troubleshoot digital copiers
•Strong Computer skills and familiarity with the internet and networking
•Must have a strong work ethic and be able to work as an effective, collaborative team member