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Asset Support Specialist - Downers Grove, IL

Quick Facts
Company Name:COTG, MOTG, A Xerox Company
Location:Downers Grove, IL
Employment Type:Full Time
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Description

SUMMARY

The Asset Support Specialist is accountable for the auditing, collecting, and maintaining of data associated with customer's office equipment supported by COTG.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

  • Outside/Field position with varying % of travel to assigned customer accounts (Chicagoland) depending on team needs
  • Prepares daily/weekly action plans to ensure focused activity; maintain Outlook calendar
  • Receive, review and verify requests for device taggings
  • Communicate with internal and external customers to explain tagging process
  • Complete onsite tagging assignments; and utilize US mail and UPS as needed
  • Generating and processing weekly and/or monthly departmental activity reports
  • Review and Audit of COTG 360app (FM Audit) meter reports to insure eAutomate sync
  • Use available reports to identify all devices, and accurately tag and/or collect current meters
  • Identify and investigate unmanaged-suspect devices; proper coding of devices
  • Maintain COTG and customer asset integrity, using the tools supplied to collect data, perform audits and update all relevant records or equipment changes (serial corrections, meter resets, location moves, etc.)
  • Creation and modification of equipment contacts in eAutomate
  • Deliver completed location and device information via spreadsheet to the contract team
  • Educates and presents automated meter acquisition process (COTG360app- FM Audit) to customers and coordinates installation of the solution with EDC Team
  • Partner with COTG service team to resolve all serial number issues or other related issues that are discovered during or after service is performed on machines under contract
  • Encourages and builds positive relationships and communicates effectively with all co-workers and outside customers and vendors
  • Conducts self at all times as the public image of the company in accordance with COTG's Code of Conduct
  • Other duties may be assigned to meet business needs

QUALIFICATIONS (SKILLS, KNOWLEDGE AND ABILITIES REQUIRED)

  • Ability to sustain a high level of activity; prioritize and perform a variety of concurrent tasks with minimal direction
  • Self-motivated, strong desire for task completion and follow-up
  • Sharp attention to detail and accuracy; excellent organizational skills
  • Excellent communication and customer service skills via telephone, e-mail and in person
  • Strong relationship management skills with external and internal customers
  • Must be able to develop partnerships with local management

 

COMPUTER SKILLS

  • Proficiency using MS Office Suite; Word, PowerPoint, Visio, Outlook and Advanced Excel skills necessary (VLookup & Pivot Tables).
  • Previous experience with e-Automate is desired but not required

EDUCATION AND/OR EXPERIENCE

  • BS/BA degree in business or other related field preferred
  • Previous customer service, administrative, sales or marketing experience desired but not required

 

LANGUAGE SKILLS

  • English (reading, writing, verbal)

 

MATH SKILLS

  • Basic business math

 

 

REQUIREMENTS

  •  Valid drivers license, minimum levels of auto insurance coverage and reliable transportation

 

PHYSICAL DEMANDS

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stop, kneel, or crouch. The employee must be able to lift up to 35 pounds regularly. The employee uses computer and telephone equipment. The employee must be able to sit for long periods of time.

 

WORK ENVIRONMENT

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

 

OTHER INFORMATION

  •  Must be flexible in break and lunch periods depending on work-flow
  • This is an 8am to 5pm position
  • Overtime may be required during the last 2-3 business days of each month; and as needed to meet deadlines of team projects assigned
  • Out-of-state travel may be occasionally required