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Solutions Support Specialist - Bolingbrook, IL

Quick Facts
Company Name:COTG, MOTG, A Xerox Company
Location:Bolingbrook, IL
Employment Type:Full Time
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Description

SUMMARY

The Solutions Support Specialist is responsible primarily for adding value to our customers by instructing them on how our solution is going to fit into their everyday activities. The duty of the Solutions Support Specialist is to install the solution, configure to client network and demonstrate all the capabilities of the solutions such as copying, printing, scanning, and faxing to the end users.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Installation of equipment at customer site
  • Configure solution on the network for newly installed equipment
  • Troubleshoot network errors and create resolution
  • Performs proof of concept demonstrations on all equipment manufacturers
  • Performs admin, key operator, and end user training on all solutions offered
  • Educates sales teams on new solutions and business processes
  • Troubleshoot calls and follow up with customers and sales reps for all issues and requests
  • Keeps abreast of all changes in technology by researching and attending scheduled partner training seminars
  • Since driving is a necessary task for the completion of the job, navigation around the Greater Minneapolis area is essential
  • Performs other duties as assigned

 

QUALIFICATIONS (SKILLS, KNOWLEDGE AND ABILITIES REQUIRED)

  • Must be able to self-educate on various products and solutions and display aptitude to supervisors
  • Possesses strong organizational and interpersonal skills
  • Possesses strong problem solving skills
  • Proficient in computer skills (i.e. Microsoft Office Suite)
  • Time management is a must to balance several projects at once
  • Possesses the ability to interpret, comprehend and apply complex material and instruction
  • Prepare, provide and convey diversified information
  • Requires a valid driver's license and minimum levels of insurance coverage

  

 Computer Skills

  • Microsoft Office Suite
  • Windows and MAC OSX
  • Adobe Creative Suite is a plus

 

Education and/or Experience

  • Bachelor's degree or equivalent experience

 

Language Skills

  • English (reading, writing, verbal)

 

Mathematical Skills

  • Intermediate

 

PHYSICAL DEMANDS

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves objects up to 10 pounds or more. Specific vision requirements of this job include close vision and distance vision.

 

WORK ENVIRONMENT

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

 

OTHER INFORMATION

  • Must be able to travel via plane and automobile.