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Systems Administrator - IA

Quick Facts
Company Name:RK Dixon
Location:IA
Employment Type:Full Time
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Description

Summary:

RK Dixon is seeking applicants for an experienced Systems Administrator to work on its Support Services team. This is an excellent opportunity to join our fast-paced and expanding IT Group. This is also an excellent way to advance your IT career while being exposed to a wide array of environments. The individual in this role must be able to prioritize the importance of customer/end user calls and systems outages as to least affect the ability of the customer and its employees to continue the business and service to clients. Involvement in solution development and ongoing support of a broad range of systems and network solutions.

Responsibilities: 

  • Follows standard help desk operating procedures to accurately log all requests and customer communications using ticketing software
  • Builds rapport and gathers further information from managed services customers
  • Performs Systems Administration (Windows Servers, Group Policy, Login Scripts, VMWare, V-Center, Terminal Servers, SQL, Exchange, SAN, Printers, etc.)
  • Performs Network Administration (Switches, Firewalls, Web Filters, Spam Filters, Backups, Wireless Access Points, VPN Connectivity, Network Monitoring, VOIP Phones, etc.)
  • Performs User Administration (Active Directory, Office 365, Anti-Virus, Microsoft Office, Laptops, Tablets, Cell Phones, etc.)
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
  • Engage third party vendors and partners to resolve hardware and software problems
  • Maintains records of daily data communications transactions, problems and remedial actions taken, or installation activities

Requirements:

  • Must be able to work in a fast paced environment and adhere to our IT Core values
  • Demonstrated troubleshooting skills of computers, Microsoft Operating Systems (including Windows Server 2003, 2008, and 2012), networking troubleshooting, and various PC end-user applications (MS Office, Exchange, Terminal Services, VPNs, etc.)
  • Ability to participate in after hours on-call system as needed
  • Ability to communicate orally and in writing, with a positive customer service attitude

Education/ Desired Skills:

  • Associates degree required / Bachelor's degree preferred
  • 3+ Years' experience supporting servers and networks
  • Microsoft/Cisco Industry Certifications preferred

 

RK Dixon offers a competitive benefits package, including major medical, 401(K) and profit sharing plan, training material towards industry certifications, and much more!

RK Dixon is a drug free workplace and an equal opportunity employer.