Network Support Help Desk - Wethersfield, CT

Quick Facts
Company Name:Connecticut Business Systems
Location:Wethersfield, CT
Employment Type:Full Time
Pay:45-50K base ( experience, performance, bonus pote
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CBS, A Xerox Company is a wholly owned subsidiary of Xerox Corporation, a $22 billion Fortune 500 company. Xerox is the world's leading enterprise for business process and document management, deploying state-of-the-art technology and solutions. Xerox provides CBS the strength and resources of a global operation while maintaining a local presence. With a "Think Globally, Act Locally" mindset, we are able to offer top quality solutions through personalized service to our customers in 4 states: CT, MA, NY, & RI.

We are a vibrant consulting organization, high in entrepreneurial spirit and unsurpassed energy. At CBS you will learn what it means to be part of a business with purpose and strong community values.

This role provides remote, or if needed onsite, network & software technical support new and existing accounts with connected products.

To be successful in this role you will need to demonstrate the following skills and expertise:

Internal & External Customer Focus

  • Provides timely billable network services when customer agreement does not cover such services
  • Interface with the CBS Sales, Solutions, and Service teams
  • Attends period team meetings and effectively collaborates
  • Participates in the Site Survey policy for the designated area
  • Provides post-sales technical support for existing CBS customers

Technical Competency

  • Provides support for installation of:Delivers technical services based on a Statement of Work (SOW) that captures specific customer requirements, professional services, and technical specifications.
    • Connected MFPs on the network (Black-and-white, Color) including advanced DFE's
    • Scanning options, configuration, and training
    • Printer drivers on the Print Server and/or workstations
    • Administrative software tools, configuration and training
  • Utilizes the remote support tools including LiveChat
  • Escalates technical issues to the appropriate technical personnel

Desired Competencies and Experience

  • Completion of NET+ certification program
  • 3- 5 years of field or corporate experience preferably technical and/or network printing support
  • Specific knowledge of network printing & scanning applications including color and storage
  • In depth knowledge of widely used network & workstation operating systems, including networking interface standards: Microsoft platform, Novell, Unix, AS/400 and MAC
  • Ability to effectively communicate technical information (verbal & written) in English
  • Knowledge of LAN and WAN architectures, data base and data communications software
  • High School Diploma or G.E.D. equivalent a minimum, Associates Degree preferred
  • MCSE or equivalent experience & software vendor certifications a plus
  • Ability to travel to customer sites, off-site meetings, etc. periodically
  • Solid organizational skills, with great attention to detail, and ability to multitask
  • Ability to sit for extended periods of time in an office environment
  • Capable of working under stress/pressure to meet deadlines and objectives
  • Firm initiative with ability to seek out relevant information prior to making timely decisions
  • Possesses strong ethics and exceptional customer relation skills

Total Compensation Package includes:

  • 45-50k base( experience, performance, bonus potential )
  • Medical, dental, & vision insurance plan options
  • Paid Vacation and Holidays
  • 401K plus company match
  • Company sponsored training and continuous professional development

CBS is an Equal Opportunity/ AA Employer M/F/D/V, and maintains a drug-free workplace.

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