Senior Cisco Collaboration and Unified Communications Engineer - Denver, CO

Quick Facts
Company Name:Lewan Technology
Location:Denver, CO
Employment Type:Full Time
Pay:Salary
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Description

Xerox IT Services, Service Delivery team, working locally out of Denver as Lewan Technology believes in building strong professional relationships from the inside out as the best way to serve our employees and customers alike. We share a passion for working together in helping our clients by managing their technology so they can focus on managing their business. If you value hard work and accountability, have a collaborative spirit, a passion for serving others, and want to contribute to our cause, call us to discuss an exciting career opportunity in office technology. Lewan Technology, A Xerox Company, is seeking a Cisco Unified Communications Engineer to join our ever-growing national team.

Responsibilities:

As a Senior Cisco Unified Communications Engineerwithin the Service Delivery consulting organization, you will ensure successful outcomes for our clients by providing a world class customer experience. You'll work closely with our clients, sales team, and peers to design, implement, and support Cisco Unified Communications solutions to include Communications Manager, Unity, UCCX, IM&P, Workforce Management etc., as well as associated UCS and voice gateway hardware. You will be responsible for new installations, upgrades, and expansions. There is occasional travel to out-of-state client sites, as well as frequent weekend and evening hours for which you will be compensated. Work is commonly done on-site in the Denver metro area. A combination of deep technical expertise, a strong sense of personal integrity, a professional demeanor, and a focus on building lasting client relationships will be critical to ensuring ongoing success for our organization and that of our clients.

Skills:

  • Design, install, configure, troubleshoot, monitor, upgrade, and support extensive Cisco Unified Communications solutions with clients.
  • Design, install, configure, troubleshoot, upgrade and support UCS servers and voice gateway appliances and common equipment provides key network services including switching, routing, remote accessVPNappliances, Firewall/AMP/Stealthwatch, DNS/DHCP services, etc.
  • Design, install, configure network and UC monitoring solutions.
  • Be able to write and troubleshoot Cisco UCCX contact center scripts.
  • Be able to configure and coach clients n Cisco UCCX contact center reporting tools.
  • Use packet capture tools (wired and wireless) to identify and resolve user or network communications issues that may be affecting a UC environment's performance.
  • Work with users, clients, vendors, and ISPs to troubleshoot and resolve issues related to LAN/WAN communications, point-to-point links, site-to-site VPNS, Internet access, etc.
  • Create documents pertaining to UC changes and activities.
  • Ensure the confidentiality, integrity and availability of the data residing on or transmitted to/from/through enterprise networks.
  • Provide technical support, training, and troubleshooting for clients and assistance to our Solution Center for locations where you have installed systems.
  • Design and install daily monitoring systems for Cisco UC solutions.
  • Ensure positive outcomes through a fanatical focus on client satisfaction

Qualifications:

  • High School Diploma or equivalent
  • Cisco Certified Network Professional (CCNP Voice)
  • 10+ years of Cisco UC consulting experience.
  • Proficiency using Microsoft Office including Visio.
  • Must have a valid driver's license
  • Must maintain car insurance with company acceptable limits
  • Ability to travel to client sites using own vehicle, several times each week
  • Willingness for out-of-state overnight travel up to 15%

Compensation and Benefits:

  • Competitive salary
  • Full benefit package including medical, dental and vision coverage.
  • Life and disability insurance plans.
  • 401(k).
  • Continuing education and ongoing training opportunities to support skill growth and career advancement.

Other Desired Skills:

  • Experience with network monitoring solutions.
  • Microsoft certification with emphasis on communication solutions.
  • Exposure to programming languages such as .NET, PHP, Cold Fusion, Java.
  • Experience with MSSQL, MySQL.
  • Experience with Linux Operating systems.

About Lewan and XITS

We are a local office technology and managed service provider supporting Colorado, Wyoming, New Mexico and the Rocky Mountain Region since 1972. Our print management solutions and IT services teams deliver extraordinary expertise and offer a single source for our customers' printing, document workflow, technology solutions and IT support needs. Our unique business model provides the benefits of both local decision-making and the backing of Xerox, a Fortune 500 global technology leader.

Our team of sales, service and support staff make us great. We believe work life balance and a positive, fun and encouraging work environment are the keys to employee and company success. Lewan employees are passionate about providing a world class customer experience, challenging themselves and supporting each other.

Lewan Technology is an equal opportunity employer



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