Associate Technician

Responsibilities

• Accurately diagnose, repair and maintain equipment and accessories in optimum operating condition within manufacturers published electrical, mechanical, and copy quality specifications.
• Maintain customer satisfaction.
• Consistently meet technician metrics such as response time, calls per day, parts cost.
• Maintain an accurate car stock inventory
• Participate in monthly meetings and communicate equipment problems and solutions to fellow technicians.
• Escalate service and customer issues to Master Technicians or Management as appropriate.
• Promote equipment upgrades and the sale of maintenance agreements to clients.
• Assist sales department with installation of new or trial equipment to ensure proper placement and operation.
• Complete required paperwork neatly, accurately and on time.

Qualifications

• Two year college degree with emphasis on electronics/electro-mechanics, or equivalent trade or military background.
• A+ Certification.
• General knowledge and use of test instruments and hand tools.
• Satisfactory DMV report.
• Good mechanical comprehension, interpersonal and organizational skills.

ESI is an Equal Opportunity/AA Employer, and maintains a drug-free workplace.