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Supply Representative, Redmond - QBS
Closing Date: Aug. 10, 2010
| Employer: | The Northwest Group |
| Job Location: |
Redmond - King County |
| Employment Type: | Full Time |
| Salary Range: | $13 - $16 per hour DOE |
| Benefits: | Medical, Dental, Vision, RX, Flexible Spending, Life, AD&D, LTD, 401(k) w/match, travel assist, credit union, paid holidays |
Description: | Quality Business Systems is a wholly owned subsidiary of Xerox and a locally recognized business service provider. We are currently looking to add a Supply Representative to our team based in Redmond, WA.
This position supports the service department by ensuring correct and timely delivery of supplies to our customers. Duties include, but are not limited to:
Professionally communicate with the customer while locating the customers information in the system.
Works closely with the Administrative Department ensuring to identify those accounts that are past due and forward any service or supply requests from these companies to the accounts receivable department.
Reviews orders received verifying the customer information, machine type and contract status.
Provides an order confirmation to the customer as well as expected ship date, anticipated delays, backorder status and any other information needed by the customer.
Enters order into OMD system and verifies customer information in the system matches that provided by the customers with regard to physical address and machine information.
Reviews recent order history of the customer to verify that duplicate orders are not made or that the customer may be over ordering or "stockpiling" supplies.
Ascertains the credit condition of the customer and contacts AR if the customer is in a credit hold condition before releasing the order.
Offers customer the choice of will call or courier shipping if the customer is in dire need of the product.
Performs tracking of shipments for a customer in the event the order is not received within a reasonable time frame.
Communicates with all customers in a timely, professional and courteous manner.
Education/experience:
1-2 years experience in dispatch or related call center experience;
Experience using OMD;
Strong organizational and communication skills;
Good time management skills;
Team oriented philosophy.
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