The Dahill Group

Position Description

Functional Title:  Field Service Technician

Department: Service

Note: Statements included in this description are intended to reflect in general, the duties and responsibilities of this classification and are not to be interpreted as being all-inclusive.

Relationships

Reports to:  Field Service Manager

Subordinate staff:  none

Other internal contacts:  Technical Service Dispatcher

External Contacts:  Potential/ Existing Customers; Vendors

Summary Statement:  Providing service in a timely response; to ensure resolution of problem by making the necessary adjustments.

Essential Functions

•A.    Technical Repair

Servicing all assigned equipment with minimum supervision.  Identifying and correcting the problem at hand.  Installing necessary parts and providing necessary labor.  Ordering parts as needed. 

•B.      Customer Relations Greeting customers as equipment is dropped off to be serviced.  Making sure service ticket is filled out completely by customer, indicating problem.  Contacting customer with problem once discovered; providing estimate to ensure customer approval before equipment is serviced.  Informing customer of services rendered.

•C.        Information Systems

Completing all paperwork pertaining to a call at the close of each call.  Submitting expense vouchers at the end of each accounting period.  Maintaining an adequate supply of all forms necessary.  Submitting paperwork to the branch on a daily basis.

•D.    Planning  Receiving calls and sort in order of priority according to product, customer,  geography, or time call was received.

•E.     Technical Publications Reading, correcting, filing all technical publications in a neat accessible manner as necessary to complete all service calls.

F.  Knowledge and Skills

Successfully completed formal and on the job training, self study programs on    equipment assigned; must be qualified to service all assigned equipment.  Must be neat, courteous, organized, and possess good communication skills.

•G.    Education

High School Diploma or Equivalent

•H.    Physical Characteristics

Use of hands and fingers to write; repair equipment.  Speak and communicate coherently.

•I.       Other Characteristics