| Employer: | Amcom Office Systems |
| Job Location: |
Oakdale - Allegheny County |
| Employment Type: | Full Time |
| Benefits: | Amcom offers excellent benefits including medical, dental, vision, life insurance, disability insurance, and 401(k) with company matching funds, as well as on-going job training and skill development. |
Description: |
Amcom Office Systems is one of the largest providers of office technology to middle-market customers in Western Pennsylvania. We are a core company of Global Imaging Systems, a wholly-owned subsidiary of the Xerox Corporation since 2007! Amcom is part of Global's network of "core dealers", serving major markets across the nation with a “Think Globally, Act Locally” philosophy and maintaining local presence with pride. For more than 30 years, Amcom Office Systems has been designing solutions to meet the growing demands of the changing office environment. Today, we are still locally headquartered in Pittsburgh, Pennsylvania, offering our clients stability and peace of mind by providing the best products and technology in the industry backed by our award-winning sales and support teams. Our organization is looking for individuals who want to be part of an award winning team. If you have what it takes to be successful with Amcom Office Systems, please submit your resume below. We are an equal opportunity employer. |
Duties: |
Job Responsibilities will consist of: - Regular, punctual attendance through work schedule (M - F, 8:am - 5:pm)
- Receiving and handling incoming customer service communication in a polite and business-like manner
- Receiving supply orders from customers
- Entering service and supply call data to company computer system
- Dispatching Field Service Technicians via automated dispatch system
- Managing customer expectations through tools and processes provided
- Communicating with internal and external customers in order to create a favorable customer service experience
- Collecting, auditing and entering various information from Technician paperwork
- Report processing, according to schedule
- Maintain Technician Schedule Calendar via M/S Outlook
- Maintaining a high level of integrity and professionalism
|
Qualifications: |
Qualified Candidates will possess the following: - Good oral and written communication skills
- Reliable transportation
- Good work ethic
- Ability to improve customer service experience through use of available resources
- Ability to articulate ideas clearly and concisely, adjusting the message to match the audience
- Good organizational skills
- The desire to be part of a great team with opportunity for growth
|
