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Inbound Technical Support Agent
Closing Date: Feb. 13, 2010
| Employer: | Electronic Systems |
| Job Location: |
Virginia Beach - Virginia Beach City County |
| Employment Type: | Full Time |
| Salary Range: | $11.45 - $12.75 |
| Benefits: | Please refer to www.esi.net for a complete listing |
Description: | | Respond to inbound calls from customers experiencing a problem with their office equipment. Resolve the issue by listening to the customer and taking them through basic trouble shooting activities to determine the best course of action.
Responsibilities
- Perform trouble shooting over the telephone to reduce service calls sent to the field using Cisco Call Center software
- Enter service calls via online service requests and incoming calls using Great Plains Software
- Review service calls using Great Plains software
- Assist customers with equipment problems over the phone
- Provide on the job training within dispatch to help resolve customer complaints.
- Assist service and sales department with trouble-shooting new or trial equipment over the phone.
Requirements
- Knowledge of various Copier’s, Faxes, Printers and Mailing equipment.
- Two year college degree with emphasis on electronics/electro-mechanics, equivalent trade or military background.
- Excellent mechanical and electrical comprehension.
ESI is an Equal Opportunity/AA Employer M/F/D/V, and maintains a drug-free workplace.
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