We are a Xerox owned company offering a wide range of innovative, high performance, and reliable document imaging technology from two of the world's leading manufacturers-XEROX and SHARP.
We are currently looking for a Field Service Technician to join our Corpus Christi office. Note: Statements included in this description are intended to reflect in general, the duties and responsibilities of this classification and are not to be interpreted as being all-inclusive. Field Service Technicians are responsible for responding to customer technical issues and providing on site resolution by making the necessary adjustments to onsite equipment.
Essential Functions
Technical Repair: Servicing all assigned equipment with minimal supervision. Identify and correcting technical issues. Installing, replacing, and repairing copier, printer, and faxes. Responsible for carrying assigned inventory of tools and parts in personal vehicle.
Customer Relations:
Providing excellent customer service to Dahill prospects, customers, and/or vendors. Able to prioritize incoming service calls according to product, customer, geography, or time call. Greet customers as equipment is dropped off to be serviced. Ensure service tickets are complete, indicating technical issue, and resolution. Keep open channels of communication with Dahill customers. Provide on site technical issue overview, information regarding services rendered and minor troubleshooting guidance.
Qualifications:
HS Diploma/GED
2+ yrs of technical customer support
Excellent time management skills
Strong customer service and communication skills
Valid drivers license, proof of auto insurance and reliable transportation
Ability to lift 50-75lbs
Preferred: Associates Degree in Electronics Repair, Computer Networking or similar field Experienced in networking and/or repairing various copier, printer, and fax product lines.
Working knowledge of Xerox and Sharp product lines.
Previous experience in electronics, cellular, computer and software repair. This position works closely with the Dahill service manager to ensure our prospects and customers receive excellent customer service.
Dahill provides a full benefits package including medical, dental, vision, life insurance, short and long term disability plus mileage reimbursement and other benefits.
**Position requires successful completion of online XEROX and SHARP product lines training, as well as on the job training, and self study programs prior to servicing equipment on the field. ** • •I. | 
